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Today’s speaker is Simeon Wright.
Stop treating Customer Success like a complaint department. Following his ‘Leaky Bucket’ masterclass, Simeon Wright returns to map out the architecture of a high-growth CS function. He dives deep into the strategic side of retention: debating organisational design, the controversial role of AI in client relationships, and how to turn a cost centre into your client’s most reliable growth engine.
Hosting the event is Gary Pine, an IIM Director and an experienced product and marketing leader with a focus on digital growth, go-to-market execution, and transformation.
This event is free to all, so please do share with your network.
This event is FREE to all, with recordings made available after to those who register.
You do not have to be an IIM member to gain access to the webinar, simply click the link below.
